Improving the effectiveness of your communication skills View larger

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Improving the effectiveness of your communication skills

Convince others by adapting your message to the needs and expectations to the person you are speaking to.

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Our courses are financed through the applying to a bursary system in social security quotas. This is 100% reimbursable training. In other words, it’s free. Find out more from your HR dept.

  • What are the educational goals of the training course?

    This course of the Personal Development category aims to:

    • Provide the key aspects to effective communication to help students control this essential tool for personal and professional relationships, leading to the attainment of different objectives.
    • Reflect on the practical implementation of successful approaches towards this skill in our day-to-day work.

    Who is this course intended for?

    This course can be taken by any professional who wishes to develop and/or enhance their ability to communicate effectively in the workplace. It is particularly recommended for those professionals who perform their work in environments where communication is a key factor in their day-to-day lives, and who find it difficult to express themselves and achieve a level of understanding with the people they speak to. It is also recommended for those people who wish to learn about the essential aspects of effective communication to improve their knowledge of this skill.

    What professional competences will you develop during the course?

    On this course you will learn how to:

    • Define the character traits of the speaker.
    • Adapt the message to the character traits of the speakers.
    • Express the message clearly.
    • Obtain communication feedback.

    Who are the experts accompanying you on the training course?

      

    Silvia Escribano - GURU

    Partner/Director of ISAVIA. Member of Top Ten Management. Undisputed expert on the coaching scene in Spain. Member and Professional Coach (PCC) with the ICF. Co-author of the book Forjadores de Coaching and author of the book: "Neurocoaching".

    "With a little bit of practice and reflection, you will see how your communication skills improve. How it allows you to transmit your ideas clearly."

    How can you enjoy this content?

    Self-development course

    InfoComplete course in multimedia format combining theoretical concepts endorsed by the most prestigious authors, the most effective techniques and methods and interactive resources with a great pedagogical impact for learning the skill, its benefits and key behaviours.
    Duration: 2 hours
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  • 1. INTRODUCTION

    • An explanation by our expert about the keys to effective communication.
    • Raising students’ awareness about why it is important to develop this skill.



    2. DEFINITION OF THE SKILL

    • Introduction.
    • Recommended authors on effective communication.
    • Benefits of effective communication.
    • Basic elements of effective communication.
      • Participants.
        • Character traits of the speakers.
        • People’s personalities.
        • Knowledge.
        • Interest.
        • Relationship.
      • Message.
      • Context.
      • Barriers.
    • Key approaches to effective communication.
    • Self-assessment section.
    • Remember that... Summary of key ideas.



    3. DEFINING THE CHARACTER TRAITS OF THE SPEAKER

    • Introduction.
    • Benefits of establishing the character traits of the person we’re speaking to.
    • Character traits of the person we are speaking to.
      • Personality.
      • Common emotions which affect communication.
      • Attitudes arising from the common emotions.
      • VAK profile.
        • Types of profiles.
      • Status.
      • Preferences.
        • Main types of preferences.
      • Knowledge.
      • Some types of speakers.
    • Keys to establishing the character traits of the other speaker.
      • Observation.
      • Listening.
      • Other people’s research.
      • Our own research.
    • Keys to carrying out the research process.
    • Self-assessment section.
    • Remember that... Summary of key ideas.



    4. ADAPTING THE MESSAGE TO THE CHARACTER TRAITS OF THE SPEAKERS

    • Introduction. 
    • Benefits of adapting the message to the person speaking.
    • Adaptation versus demagogy.
      • Common mistakes when trying to adapt.
    • Techniques for adapting to the speaker.
      • Content techniques.
      • Approach techniques.
    • Keys to adapting the message to the person speaking.
    • Self-assessment section.
    • Remember that... Summary of key ideas.



    5. EXPRESSING THE MESSAGE CLEARLY

    • Introduction.
    • Benefits of expressing the message clearly.
    • Common mistakes when expressing the message.
    • Important factors about clear speaking.
      • The expressions and terminology we use.
      • Important aspects for expressing yourself correctly.
      • The order of ideas we want to transmit.
        • Four guidelines for organising discourse.
      • Non-verbal language.
        • Dimensions of non-verbal behaviour.
    • Keys to guaranteeing the clarity of the message.
    • Self-assessment section.
    • Remember that... Summary of key ideas.



    6. OBTAINING COMMUNICATION FEEDBACK

    • Introduction.
    • Benefits of obtaining communication feedback.
    • How can we obtain feedback?
      • Observe reactions.
      • Ask questions.
        • Types of questions depending on intention.
      • Active listening.
    • Key factors in developing active listening.
    • Self-assessment section.
    • Remember that... Summary of key ideas.



    7. CONCLUSIONS

    • The 10 Commandments of Good Work Practice.
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