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How to develop your emotional intelligence

Control your own emotions and deal with other people's emotions to strengthen your personal and professional relationships.

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Our courses are financed through the applying to a bursary system in social security quotas. This is 100% reimbursable training. In other words, it’s free. Find out more from your HR dept.

  • What are the educational goals of the training course?

    This course of the Personal Development category aims to:

    • Provide key aspects on emotional intelligence that help us to recognise and manage our own emotions and those of others, helping to establish sincere, empathetic and successful interpersonal relationships that are vital in our work environment.
    • Reflect on the practical implementation of successful approaches towards this skill in our day-to-day work.

    Who is this course intended for?

    This course can be taken byany professional who wishes to develop their emotional intelligence and learn how to recognise emotions in themselves and others. It is particularly recommended for those people who find it hard to feel good about their interpersonal relationships, who don’t achieve their personal objectives due to lack of self-motivation or insecurity, or who generate conflict due to their way of thinking, feeling or acting. It is also recommended for anybody who wishes to enhance their knowledge of this skill.

    What professional competences will you develop during the course?

    In this course you will learn to:

    • Understand your own emotions.
    • Handle your emotions.
    • Achieve self-motivation.
    • Recognise the emotions of others: empathy.
    • Develop social skills.

    Who are the experts accompanying you on the training course?


    Sergio de Miguel - GURU

    Executive coach at Coaching & Clownching and speaker at Top Ten Management. Expert in managing emotions in teams. Certified Coach (ACC) and Co-Active Coach (CPCC) by the ICF. Speaker and author of the book: "El Equilibrista".

    Emotional intelligence helps to identify those harmful effects of negative emotions and be able to turn them into positive ones.

    How can you enjoy this content?

    Self-development course

    InfoComplete course in multimedia format combining theoretical concepts endorsed by the most prestigious authors, the most effective techniques and methods and interactive resources with a great pedagogical impact for learning the skill, its benefits and key behaviours.
    Duration: 2 hours

    • Introduction to the keys to developing emotional intelligence.
    • Raising students’ awareness about why it is important to develop this skill.



    • Introduction
      • Definition
      • Significant authors.
    • Emotional intelligence benefits.
    • Emotional intelligence abilities.
    • Manifestation of emotional intelligence according to Rafael Bisquerra.
    • Emotional intelligence skills.
    • Key approaches to developing emotional intelligence.
    • Self-assessment section.
    • Remember that... Summary of key ideas.



    • Introduction to the behaviour.
    • Emotional self-awareness.
      • The importance of understanding emotions.
    • The basic emotions.
      • The eight types of emotions.
      • The purpose of emotions.
      • Emotions according to Plutchik.
    • Self-awareness.
      • Questions for developing self-awareness.
    • Key approaches to understanding your own emotions.
    • Self-assessment section.
    • Remember that... Summary of key ideas.



    • Introduction to the behaviour.
      • How to avoid poor emotional management.
      • Main emotional states.
    • Cognitive distortions.
      • Effective regulation strategies.
    • How to develop better emotional control.
    • Self-assessment section.
    • Remember that... Summary of key ideas.



    • Introduction to the behaviour.
      • Model of excellence.
    • Emotional regulation and motivation.
      • Motivation to win.
    • Key aspects of self-motivation.
    • Self-assessment section.
    • Remember that... Summary of key ideas.



    • Introduction to the behaviour.
      • Elements which lead to empathy.
      • What enables empathy.
    • Factors that affect empathy.
    • Elements of empathy.
    • Approaches to developing empathy.
    • Self-assessment section.
    • Remember that... Summary of key ideas.



    • Introduction to the behaviour.
      • Social skills relationships.
    • Benefits of developing social skills.
    • Types of communicative approaches.
    • Informal networks.
    • Aspects that inhibit social skills.
    • Techniques to improve social skills.
    • Key approaches to developing social skills.
    • Self-assessment section.
    • Remember that... Summary of key ideas.



    • The 10 Commandments of Good Work Practice.
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