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Improve your intercultural competence to work in diverse environments

Work successfully in multicultural, multigenerational, multidisciplinary and multilocational environments.

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Our courses are financed through the applying to a bursary system in social security quotas. This is 100% reimbursable training. In other words, it’s free. Find out more from your HR dept.

  • What are the educational goals of the training course? 

    This course of the High Performance Teams category aims to:

    • Provide the keys for improving self-awareness and intercultural sensitivity to overcome biases and learn to adapt to working in diverse and multicultural environments.
    • Provide the basis for strengthening interpersonal relationships of different generational, national and cultural profiles, etc.
    • Reflect on the practical application of the behaviour related to success regarding the skill in daily life.

    Who is this course intended for?

    This course can be taken by any professional who wants to improve their ability to adapt to other cultures, customs and ways of thinking and acting. It is particularly recommendable for people who working in multinational, multicultural or multigenerational environments or those where there has been a change in corporate culture, etc. It is also recommendable for anyone who wants to find out about the essential aspects of intercultural skills to apply them in their daily life.

    What professional competences will you develop during the course?

    Intercultural skills means using a series of skills and behaviours that allows us to generate trust in multicultural work groups.
    In this course you will learn to:

    • Develop your cultural self-awareness.
    • Develop your intercultural sensitivity.
    • Find out the main values and beliefs of other people’s cultures.
    • Strengthen your intercultural communication.

    Who are the experts accompanying you on the training course?

    Antonio Liu Yang - GURU

    Director of China Desk at Abogado Amigo and inter-cultural advisor. Liu Yang collaborates as a visiting professor in Chinese and Spanish in a dozen masters programs at different universities, including the Complutense University of Madrid, Valencia Catholic University and Alcalá de Henares University and business schools such as ESERP or INEDE. He was awarded the First Young Talent Award from the Valencian Community in 2013, and the ‘Gold Medal’ from Foro Europa for his professional career in 2015.

    “Intercultural skills are everything you need to foster good relationships, do business and work with other countries successfully.”

    How can you enjoy this content?

    Self-Development Course

    InfoComplete course in multimedia format, which combines theoretical concepts, approved by the most prestigious authors, the most effective techniques and methodologies and interactive resources with a huge pedagogical impact for learning about the skills, its benefits and key behaviour.
    Duration: 6 hours
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  • 1. INTRODUCTION

    • Antonio Liu Yang explains the keys of intercultural skills.
    • Making the student aware of the reasons why the development of this skill is recommended.

     

    2. DEFINITION OF THE SKILL

    • Introduction.
      • Reflect.
    • Definition of intercultural skills.
    • Benefits of developing intercultural skills.
    • Risks associated with lacking intercultural habits.
    • Pillars of intercultural skills.
      • Cognitive pillar.
      • Affective pillar.
        • Emotional attitudes that can be developed.
      • Behavioural pillar.
    • Behaviour for intercultural skills.
    • Self-evaluation of knowledge.
    • Remember that... Summary of key ideas.
     

    3. CULTURAL SELF-AWARENESS

    • Introduction.
      • The importance of perception and internal awareness.
    • Definition of the skill.
      • Analysis of cultural programming.
    • Benefits of cultural self-knowledge.
    • Cultural factors.
      • High-context communication cultures.
      • Cultures with uncontextualised communication.
    • Key behaviour for boosting cultural self-awareness.
    • Self-evaluation of knowledge.
    • Remember that... Summary of key ideas.

     

    4. DEVELOPING YOUR INTERCULTURAL SENSITIVITY

    • Introduction.
    • Definition of the skill.
      • What happens if we don’t work on our cultural sensitivity?
    • Benefits of developing cultural sensitivity.
    • Culture.
      • The tree model.
    • Key aspects for understanding the complexity of intercultural relations.
      • Mental problems.
      • Cultural mental programming.
    • Stages of cultural sensitivity.
    • States of cultural sensitivity.
      • Ethnocentric states.
      • Ethnorelative states.
    • Key behaviour for developing intercultural sensitivity.
    • Self-evaluation of knowledge.
    • Remember that... Summary of key ideas.

     

    5. LEARNING THE MAIN VALUES AND BELIEFS OF OTHER PEOPLE’S CULTURES

    • Introduction.
    • Differences between countries.
    • Benefits of learning the main values and beliefs of other people’s cultures.
    • Types of cultures.
    • Cultural bias.
    • Cultural values.
    • Key behaviours for learning the main values and beliefs of other people’s cultures.
    • Self-evaluation of knowledge.
    • Remember that... Summary of key ideas.

     

    6. INTERCULTURAL COMMUNICATION

    • Introduction.
      • Reflect.
    • Benefits of intercultural communication.
    • Tools for intercultural communication.
      • Active listening.
      • Non-violent communication.
      • Metacommunication.
      • Nonverbal Communication
    • Key behaviour for developing intercultural communication.
    • Self-evaluation of knowledge.
    • Remember that... Summary of key ideas.

     

    7. CONCLUSIONS

    • Decalogue of good practices.
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