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Improve your empathic listening

Improve your personal relationships by developing your ability to understand others.

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Our courses are financed through the applying to a bursary system in social security quotas. This is 100% reimbursable training. In other words, it’s free. Find out more from your HR dept.

  • What are the educational goals of the training course?

    This course of the Personal Development category aims to:

    • Provide the keys to enhance the skills and attitudes to listen empathically, showing interest, understanding, respect and connection with the conversation partner.
    • Reflect on the practical application of the behaviours for day to day success in the skill.

    Who is this course intended for?

    The course can be taken by any professional who wishes to increase their skill in understanding others, who need to grasp the real needs of others (colleagues, bosses, clients, etc.) and / or who wish to improve their interpersonal relations within and outside the company. Furthermore, it is also recommended for everyone wishing to learn the essential aspects of empathic listening to broaden their knowledge in the skill.

    What professional competences will you develop during the course?

    To become an empathic listener requires putting into play a series of skills and behaviours to enable you to grasp the true intentions and needs of the people you interact with and to show attention, respect, understanding and closeness
    In this course you will learn how to:

    • Make use of verbal and non-verbal communication to demonstrate listening.
    • Extract the key ideas from the speech of the other person.
    • Use the paraphrasing technique to confirm information.
    • Not allow yourself to be biased.
    • Not judge either the message or the person.
    • Not interrupt the other person when speaking.

    Who are the experts accompanying you on the training course?

    Silvia Escribano - GURU

    Managing Partner of ISAVIA. Member of Top Ten Management Spain. Undisputed leader on the spanish coaching scene. PCC Professional Coach and Member through ICF. Co-author of the book "Forjadores de Coaching” and author of the book "Neurocoaching".

    Empathic listening is the art of presence.

    Gabi Heras - MANAGER

    Doctor in the Intensive Care Unit of the Torrejon de Ardoz Hospital (Madrid). Creator of the "HUCI: Humanizing intensive care" blog and the national and international multidisciplinary research project to enhance humanization in hospital intensive care and ICUs to boost empathy among patients, families and healthcare staff.

    "Empathy is an attitude that involves the mind, heart, feelings and behaviour.

    How can you enjoy this content?

    Self-development course

    Info: Complete course in multimedia format combining theoretical concepts endorsed by the most prestigious authors, the most effective techniques and methods and interactive resources with a great pedagogical impact for learning the skill, its benefits and key behaviours.
    Duration: 2 hours
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    Training schedule

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    Info: Sequence of training activities aimed at measuring and acquiring key behaviours to ensure comprehensive learning and implementation in the professional environment. You will be able to measure your level of knowledge and application of the skill, learn the theoretical concepts for developing positive habits, to practice the guidelines through real situations, transfer the concepts learned to your everyday life and to consolidate the key techniques of the skill. 
    Duration: 25 hours

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  • 1. INTRODUCTION

    • Explanation by Silvia Escribano on the keys for empathic listening.
    • Making the student aware of the reasons why the development of this skill is recommended.

     

    2. DEFINITION OF THE SKILL

    • Introduction
    • Definitions and authors.
    • Benefits of empathic listening.
    • Empathy in human relations.
    • Empathic listening levels.
    • Key behaviours for enhancing empathic listening.
    • Self-evaluation of knowledge.
    • Remember that... Summary of key ideas.

     

    3. USE NON-VERBAL LANGUAGE TO DEMONSTRATE LISTENING

    • Introduction to the behaviour.
    • Benefits of using non-verbal language.
    • Components of non-verbal language.
      • Facial expressions.
      • Eye contact.
      • Body buffer zone.
        • Types of distances and personal spaces.
      • Physical contact.
      • Respect the silence.
      • Gestures and movements.
    • Key behaviours according to B-Talent.
    • Self-evaluation of knowledge.
    • Remember that... Summary of key ideas.

     

    4. PARAPHRASING PART OF THE MESSAGE

    • Introduction to the behaviour.
    • What is paraphrasing?
    • Benefits of paraphrasing.
    • How to paraphrase.
    • Examples of how to start a paraphrasing sentence.
    • When to paraphrase.
    • Key behaviours according to B-Talent.
    • Self-evaluation of knowledge.
    • Remember that... Summary of key ideas.

     

    5. DO NOT JUDGE THE CONVERSATION PARTNER's MESSAGE

    • Introduction to the behaviour.
    • How judgements are formed?
    • Benefits of not judging the message or the person.
    • Mental filters.
      • Beliefs.
      • Distortions.
      • Expectations.
      • Generalizations.
      • Omissions.
      • Representations.
    • Reasons for not to judge.
    • Techniques for avoiding judgement of the message and the person.
    • Key behaviours according to B-Talent.
    • Self-evaluation of knowledge.
    • Remember that... Summary of key ideas.

     

    6. DO NOT INTERRUPT THE PERSON SPEAKING

    • Introduction to the behaviour.
    • What does NOT interrupting involve?
    • Roles we adopt when we interrupt.
    • Benefits from avoiding interruption.
    • Exercise of personal reflection.
    • The reasons for interruption by Katie Byron.
    • Key behaviours according to B-Talent.
    • Self-evaluation of knowledge.
    • Remember that... Summary of key ideas.

     

    7. CONCLUSIONS

    • Decalogue of good practices.
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